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It's all very well chasing sales leads but if you don't look after your customers you'll never move forward. Your customers can make or break your brand by word of mouth, and the internet means disgruntled customers can shout as loud as they like. Here's how to get customers and keep them sweet.

Newest Articles
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Fight the recession with customer service

Kim Stoddart offers hints and tips on how to offer the best customer service and fight back against the recession..
By LaunchLab.co.uk Aug 10,2009 - Comments (0) - Rating (2 votes)

How to improve customer loyalty

In an economic downturn it is even more important to spend and use marketing budgets wisely. .
By LaunchLab.co.uk May 26,2009 - Comments (0) - Rating (2 votes)

Business lessons from a plumber

Pimlico Plumbers MD Charlie Mullins tells LaunchLab how he grew his business by 25 per cent in 2008 despite dire economic conditions..
By LaunchLab.co.uk Apr 02,2009 - Comments (0) - Rating (2 votes)

Direct mail marketing in a recession

Thinking about cutting back on your mail marketing as the recession deepens? Think again. An effective strategy for reaching customers could see you through..
By LaunchLab.co.uk Feb 24,2009 - Comments (0) - Rating (2 votes)

Credit crunch small business guide

Now that the UK is officially in a recession, 192.com has a few simple pointers for small businesses that will help reduce your risk in 2009. .
By LaunchLab.co.uk Feb 04,2009 - Comments (0) - Rating (2 votes)
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Most Popular Articles
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Customer email databases

We’ve seen too many companies tried to improve data integrity and management when it’s too late. .
By Grant Keller Jul 12,2008 - Comments (0) - Rating (1 votes)

Build rapport on the telephone

Rapport building is an essential part of the small business communication process. If you don't build rapport with potential customers or business partners on the phone it can fundamentally affect the outcome of ....
By Christine Knott Oct 30,2008 - Comments (1) - Rating (1 votes)

Business sales and selling

James Barlow, chief executive of the Scottish Institute for Enterprise, gives his advice on how to perfect your sales technique..
By James Barlow Jul 13,2008 - Comments (0) - Rating (1 votes)
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Product Reviews
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Against the Grain

From a plan to import polo sticks from India to the king of Cobra beer, the ....
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Build rapport on the telephone

Oct 30,2008
07:00 am

Rapport building is an essential part of the small business communication process. If you don't build ...

By Christine Knott

Fight the recession with customer service

Aug 10,2009
07:00 am

Kim Stoddart offers hints and tips on how to offer the best customer service and ...

By LaunchLab.co.uk

How to improve customer loyalty

May 26,2009
08:00 am

In an economic downturn it is even more important to spend and use marketing budgets ...

By LaunchLab.co.uk

Build rapport on the telephone

Oct 30,2008
07:00 am

Rapport building is an essential part of the small business communication process. If you don't build ...

By Christine Knott

Start an online shop business

Jul 13,2008
07:00 am

Vince Holt, managing director of North Manchester based online specialists 11 out of 10, gives some ...

By Vince Holt

Direct mail marketing in a recession

Feb 24,2009
07:00 am

Thinking about cutting back on your mail marketing as the recession deepens? Think again. An effective ...

By LaunchLab.co.uk


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